Responsible Gambling Policy

We are committed to safer gambling and to keeping play safe and controlled. We want you to enjoy your time with us while staying in control of your activity. This page explains our player protection principles, the practical tools you can use to manage play, signs of problem behaviour and where to get independent help.

Player protection principles

We take a player-first approach: prevention, early intervention and support. We monitor activity to spot signs of harm, apply proportionate checks where needed and offer straightforward ways for you to set limits or take a break. Our aim is to make responsible gambling easy to use and clearly visible in your account.

Activity-control tools

Tools available in your account

You can access a set of control tools in Responsible Gambling settings. These include deposit limits, loss limits, session time reminders, temporary time-outs and self-exclusion. Tools activate immediately and are designed to be simple to change or cancel - with safeguards on increases to protect you.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be decreased at any time and take effect immediately. Increases are delayed for 7 days to give you time to reconsider. Establishing a personal deposit limit is an effective first step towards controlled play.

Loss limits

Loss limits let you cap total losses over a chosen period. You can select values that suit your budget and adjust these downwards at any time. If you reach a loss limit, further play will be blocked until the limit resets or you reduce your activity.

Time limits and account breaks

Use session time reminders, set daily play time limits and take short breaks from the site with our time-out feature. Time-outs range from 1 hour up to 7 days, while longer account breaks can be arranged if you need a more substantial pause from gambling.

Self-exclusion

If you need a longer-term break, self-exclusion lets you close access to your account for 6 months, 1 year or indefinitely. During self-exclusion we will restrict access to the site and block marketing communications. You can also register with national self-exclusion services for wider coverage.

Signs of problematic behaviour

Watch for common warning signs such as increasing deposits, chasing losses, playing longer than intended, borrowing to play, or neglecting commitments. If you or someone you care about shows these signs, it is important to act early and use the tools available.

Tips for keeping control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or tired, keep to a budget and never gamble with money needed for bills. Talk to a friend or use our account controls if you notice changes in your behaviour.

Professional help and support organisations

If you need specialist support, contact National Gambling Helpline on 0808 8020 133, or visit GamCare and GAMSTOP for practical assistance and self-exclusion options. Gamblers Anonymous also run support groups. These organisations provide confidential advice and practical steps to help manage gambling-related harm.