We’re here to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist by email, live chat and phone through convenient communication channels. If you need help verifying documents, checking recent transactions or resolving a withdrawal query, contact customer support for a quick response. Our team also handles verification, payments and general account guidance promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat, email and phone for account-related issues, withdrawals, KYC checks and transaction queries. Live chat available 24/7 with rapid replies. |
| General enquiries | [email protected] - Billing, corporate enquiries, security reports and product feedback. Expect a reply within 48 hours. |
| Affiliate enquiries | [email protected] - Partnership applications, tracking, commission queries and marketing collateral. Dedicated affiliate manager for approved partners. |
| Phone | +44 20 7946 0812 - UK helpline for verification, account assistance and urgent payment enquiries. |
| Working hours | 24/7 |
Email Support
For detailed requests, account-related issues or situations requiring documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID if applicable. Providing concise information helps us process requests faster and avoid unnecessary delays.
Contact Form
Response Time
Our support team responds quickly: most inquiries are answered within one business day. Live chat replies are usually immediate, and email requests typically receive a response within 24 hours. Complex cases, such as KYC or payment investigations, may take longer depending on the issue and required checks. We will keep you updated throughout the process and provide estimated timelines where possible.
Feedback
Your feedback helps us improve Mystake Casino. Please share suggestions, ideas or reports about games, payments, bonuses or site performance so we can make the experience better. All feedback is reviewed carefully and used to refine features, fix issues and shape future promotions. Submit your comments via live chat or email - we read every message and act on what players tell us.