User Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play and use services with us. We describe the types of data we collect, why we process it and the choices available to you. We are committed to keeping your privacy safe and to handling your information in a clear and responsible way, especially for users in the United Kingdom.

Types of data we collect

We collect information that is necessary to open and maintain your account, to provide services and to meet legal obligations. This includes personal data, technical data and transactional data.

Personal data

Personal data covers your name, date of birth, email address, home address, phone number and identity documents submitted for verification. We also store account credentials and any correspondence you send to our support team.

Technical data

Technical data includes device identifiers, IP address, browser type, operating system, interaction logs and location data derived from your IP address or device settings. This data helps us keep the service secure and optimised for your device.

Transactional data

Transactional data covers deposits, withdrawals, bets, game activity, payment method details and balance history. We keep records of payments and account transactions to process requests and to meet regulatory and financial obligations.

How we use your information

We use personal information to create and manage your account, to process payments, to verify identity and to provide customer support. Technical and activity data help us detect fraud, improve service performance and personalise features. We may also use aggregated, anonymised data for analytics and service improvement.

Data protection practices

We store and transmit your data using standard security measures, including encryption and access controls. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We monitor systems for unauthorised access and take steps to respond to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and monitor site performance. Some cookies are essential for account security, while others are used for analytics and marketing. You can manage cookie preferences in your browser or via our cookie settings.

Your rights

You have rights to access, correct and request deletion of your personal data where applicable. You may also request restrictions on certain processing, or object to processing for direct marketing. Where we rely on consent, you can withdraw consent at any time without affecting processing that occurred before withdrawal.

Access, correction and deletion

To request access, correction or deletion of your data, contact us and we will respond within a reasonable time. Certain data may be retained where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, analytics services and regulatory bodies where required. Third parties act on our behalf under contract and are obliged to protect your information. We do not sell your personal data.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on our site and indicate when it was last updated.

If you have questions or wish to exercise your rights, please contact [email protected].