Cookies Policy

Introduction

This Cookies Policy explains how Mystake Casino uses cookies and similar browser storage technologies to support site functionality, manage sessions, measure performance, and remember player preferences. The goal is to give clear, practical information about what is stored in your browser, why it is stored, and how you can control it.

What cookies are

Cookies are small text files placed on your device by a website. They store information that helps the site remember your actions and settings over time. Related technologies include localStorage and sessionStorage, which store data inside your browser, and indexed data used for performance. All are used to make the site work reliably for you.

Why we use cookies

We use cookies for several practical reasons: to keep you logged in during a session, remember language and currency preferences, secure your account, keep track of recent wins or bets in your session, measure how the site performs, and to provide functional integrations with third-party tools such as payment or live chat services. Cookies help the site work faster and more predictably for regular users.

Essential cookies

Essential cookies are required for basic site functions. They support login-session continuity, basket and bet handling, security checks, and consent storage. Without essential cookies, core features like signing in, placing a bet, or completing a payment may not work correctly.

Session cookies

Session cookies last only while your browser is open. They are commonly used to maintain your login status during a visit and to track active game sessions. These cookies are removed automatically when you close your browser.

Persistent cookies

Persistent cookies remain on your device after your browser is closed. They are used to remember preferences such as language, currency, and whether you accepted the cookie banner. Typical persistent cookie lifetimes range from 30 days to 12 months depending on purpose.

Functional cookies

Functional cookies remember choices you make on the site, for example your preferred language or whether you use dark mode. They improve convenience and reduce repetitive settings each time you return.

Analytics and performance cookies

These cookies collect aggregated, non-identifying information about how people use the site. They help us spot errors, measure page load times, and identify the most visited sections. Aggregated analytics enable us to improve navigation, reduce load times, and prioritise platform fixes. Analytics cookies are generally set for a medium-term period - often 60 to 120 days.

Preference and language settings

Preference cookies keep your language, currency, and regional display settings so you don’t need to reset them on each visit. If you change language in your account, a preference cookie will store that choice and apply it on next visits.

Login and session continuity

To avoid repeated sign-ins, a "remember me" or persistent session cookie can be used when you opt in. Session cookies handle immediate sign-in state. For security reasons automatic login can be revoked server-side after account changes or lengthy inactivity.

Device recognition

Device recognition cookies help the platform identify trusted devices and manage multi-factor checks. They are used to reduce repeated security prompts on devices you use regularly, while still allowing full checks on new or unrecognised devices.

Security-related cookies

Security cookies support fraud detection, session integrity, and protection against automated attacks. They do not store your password but carry tokens used by our systems to validate active sessions and detect unusual activity.

Browser storage technologies

Beyond cookies, the site may use localStorage and sessionStorage to cache non-sensitive UI settings and improve performance, and IndexedDB for larger client-side caches. These storages behave differently - sessionStorage clears on browser close, localStorage persists until cleared.

Third-party integrations

Some features rely on third-party services that set their own cookies, for example analytics platforms, payment processors, or third-party game studios. We do not control the content of those cookies. You can manage third-party cookie settings via your browser and via the cookie consent tool on the site.

Marketing and communication preferences

Marketing cookies are used only when you consent to them. They allow us to show relevant promotions and to measure campaign effectiveness. Opting out of marketing cookies will not affect core site functionality but may reduce the relevance of promotional offers you see.

Cookie consent management

When you first visit the site a cookie banner allows you to accept or adjust cookie categories. You can change those choices at any time through the cookie settings link in the site footer or inside your account settings. Your current consent choices are stored so the banner does not reappear unnecessarily.

Browser cookie controls

All modern browsers let you view, manage and delete cookies. You can block cookies entirely, clear them per site, or set the browser to ask before accepting cookies. Please note that blocking essential cookies can prevent sign-in and other features from working properly.

Clearing or disabling cookies

To remove cookies, open your browser settings and clear site data or cookies. If you disable cookies, you may need to re-enter login details, reset preferences each visit, and accept the cookie banner again. Some features, such as live betting state or saved payment selections, might not work as expected.

Site functionality impact when cookies are disabled

With cookies disabled, the site remains accessible but several features may be limited: session persistence, saved preferences, personalised offers, and some payment flows may require additional steps. We recommend leaving essential and functional cookies enabled for the best experience.

Technical diagnostics and performance optimisation

Temporary diagnostic cookies are used during troubleshooting and performance testing to collect technical logs and timing data. These help our support team resolve issues faster and improve load times across devices. Such data is handled in aggregated form where possible.

Aggregated analytics information

Reports produced from analytics are anonymised and aggregated. They show trends such as active game types, peak hours, and device breakdowns. These insights guide product updates and platform stability improvements without exposing personal browsing details.

User experience improvements

Cookies support practical UX features - quicker navigation between casino and sportsbook, remembering last-played games, and smoother live casino connections. Small stored settings reduce wait times and make repeated actions more convenient.

How to contact us about cookies

If you have questions or wish to change cookie settings that are not available through the banner or your account, contact [email protected]. We will respond with guidance on how to manage cookies for your device and account.

Policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Any material changes will be posted on the site with the date of the update. Please review the cookie settings and this page periodically to stay informed.